Refund Policy

Last updated 11 November 2026

We'd rather you not pay for something that doesn't work for you. Here's how it works.

Free trial first

Every subscription starts with a 24-hour free trial. Install Skippy, plug in your iPhone and make sure it works with your setup before the first charge. Cancel during the trial and you pay nothing.

After the first payment

If Skippy doesn't work with your Mac or iPhone and we can't fix it, email support@useskippy.com within 14 days of your first payment and we'll refund it in full. Please include your macOS and iOS versions and what happened — most issues are quick to resolve.

Renewals

Yearly renewals are refundable if you contact us within 14 days of the renewal charge and haven't used Skippy since it renewed. Cancel ahead of time from the link in your purchase email to avoid being charged.

Not covered

We can't refund because a third-party app or service blocked, banned or detected a simulated location, or for a change in Apple's software that we are actively working to fix.

How refunds are paid

Refunds are issued by Polar, our merchant of record, back to the original payment method, usually within 5–10 business days. Your UK and EU statutory rights are not affected.